Telehealth software has transformed the way professionals reach and help their patients. By connecting practitioners with more new clients, and overcoming barriers such as stigma, locale, and cost, a range of new digital solutions is revolutionizing the healthcare industry.
Every blended care practitioner has different business needs, which means that telehealth solutions come with a wide array of functions and features. In this article, we review the popular 10 to 8 platform for you, to help you in your search for the best telehealth software.
Features of 10 to 8
10 to 8 is a dedicated appointment scheduling and calendar management solution for a vast range of industries, from telemedicine and e-counseling to sales, HR, education, and more.
It differs in this way from more specialist counseling platforms, e.g. SimplePractice, TheraNest, and TherapyNotes, which offer more healthcare-specific features and capabilities such as custom notes and treatment plan templates.
Rather, 10 to 8 provides a full suite of intuitive, advanced features for more streamlined appointment management, as well as a host of client communication tools such as notifications, reminders, and an online booking page.
|Appointment Scheduling||✓||Block out times, add staff members and calendars, sync with external calendars.|
|Billing & Invoicing||╳||Integrates with QuickBooks, Xero, and more.|
Payments can be accepted through Stripe, Stripe Commission, PayPal, and SagePay.
|Insurance Claims Management||╳|
|Note-taking and Document Management||╳|
|Multiple Providers||✓||Standard pricing tiers for up to 6 providers, more available with bespoke plans.|
|Practice Management Reports||✓||Standard subscriptions include limited reporting for basic stats such as attendance, downloadable as:|
A bespoke plan is required for custom reports.
|Client Portal||✓||A limited Client Portal/Online Booking feature supports client payments, online self-scheduling, rescheduling, cancellations, and SMS or Email communications.|
18 Advantages and Disadvantages
Despite having a limited range of mental healthcare-specific functions, 10 to 8 comes with many practice and coaching management advantages.
Based on our free trial, we’ve summarized these in the table below.
Target Audience and Pricing
10 to 8 is a flexible, highly customizable self-scheduling solution suitable for all kinds of general and mental healthcare practitioners, as well as online coaches. Without any extraneous ‘bells and whistles’ for smaller- to mid-sized practices (such as insurance claims or inventory management), there’s no danger of paying for what you don’t use.
This self-scheduling solution does offer a range of mental healthcare-specific features within certain packages, such as HIPAA tools, and HIPAA-compliant patient scheduling.
10 to 8 describes its target audience as: “organizations that want to eliminate wasted time, inefficiencies and costly no-shows while providing amazing booking experience to their clients.”
Its versatility means the telehealth software can also be used for:
- Student engagement
- HR or staff meetings and interviews
- Sales and marketing, such as organizing client calls and telephone demos.
10 to 8 Pricing
Users can use 10to8 for free, or opt for a subscription-based package depending on their anticipated needs:
- 100 monthly bookings & 2 staff logins
- $9.6 monthly for 100 bookings, 2 staff logins, and custom corporate branding
- $20 monthly for 300 bookings, 3 staff logins, custom corporate branding, and additional features
- $40 monthly for 600 bookings, 6 staff logins, corporate branding, additional features, HIPAA tools, and signed telehealth Business Associate Agreement (BAA)
Tailored plans are available on request, which 10to8 can personalize according to your business requirements for different appointment scheduling capabilities, team size, and more.
10 to 8 vs Its Competitors (Chart)
One of the main benefits of 10 to 8 is that it offers free accounts, making it ideal for smaller private practices and single providers.
Beyond this, however, it also offers extensive compatibility with various other practice and clinical solutions. Compared to some similarly-priced alternatives, it stands up well.
10 to 8
Case Study Example
We tested 10 to 8 as a small provider with 7-10 users, to see how the scheduling software helped us streamline our practice admin.
10 to 8 lives up to its easy-to-use reputation, requiring little to no specialist knowledge before users can begin scheduling appointments.
It offers color-coded templates for different appointment types, such as teletherapy calls, couples therapy sessions, and similar. Session duration, client visibility, permissions, and various payment options are all easy to amend with the platform’s clean and intuitive interface.
A payment option for ‘collecting credit card details on booking’ is provided, however the feature appears to still be in development.
New clients can be added quickly while scheduling, and appointment reminders can be sent from 10 to 8 via email or SMS.
The software also syncs with Google Calendar, iCloud calendars, and Microsoft Outlook, allowing users to schedule appointments in on-the-go and avoid double bookings.
This functionality enabled us to import and export our appointments between different calendars, so existing and personal appointments could be ‘blocked out’ on 10 to 8.
On the left, a handy menu of options allows the user to toggle quickly and easily into various control panels:
- Calendar: For creating, editing, and viewing appointments
- Clients: Where patient profiles can be built through the software, or imported and exported as spreadsheets. All upcoming and past appointments can also be viewed here
- Online Bookings: Here, a link to your business online booking page and the ability to customize how clients view it (e.g. with your logo, header, and business information). WordPress, Weebly, and Facebook integrations here make it easy for clients to request 10 to 8 appointments through the software integrations.
- Messaging: See below
- Set Up, and
- Billing: A user-facing control panel for your own practitioner 10 to 8 account.
10 to 8’s Messaging panel gives the user control over how client and counselor messages look and allows you to brand your communications with your corporate logo and more. Another useful marketing feature the software provides is the email marketing campaign function; 10 to 8 syncs with MailChimp for integrated email campaigns, as well as Patient or Client Satisfaction surveys.
A Look At The App
Currently, no dedicated smartphone app is available for 10 to 8. Like some of its competitors, e.g. Power Diary and CoachAccountable, a bookmark can be saved on your device’s desktop.
The telehealth software also works around this by integrating with a huge range of other scheduling and communication solutions.
- MailChimp, and
5 Customer Reviews
According to customer reviews, ease of use and improved scheduling are the software’s top selling points:
“I have individual clients booking coaching sessions (both online and face to face.) 10to8 has greatly simplified this process, and with the payment integration and text message reminders — I’m having fewer no-shows.” – GetApp
Others, however, felt their clients faced some challenges while learning to book appointments:
“On the down side, a number of my clients don’t find it intuitive to use, get confused, can’t figure out how to do things like change or cancel an appointment, schedule for the wrong date, etc. Not all the platform’s fault but UX design plays a part.” – TrustPilot
Some felt 10 to 8’s pricing structure, which charges monthly or annually based on number of scheduled appointments, would add up quickly for larger businesses.
“If running a clinic with multiple clinicians this will become expensive. Charged on the quantity of bookings.” – Capterra
The software’s Online Booking function was a convenient feature for some, reducing their overall admin time:
“I just give them [clients] the link and they can check and set their own time slot. That is very convenient and nice.” – Capterra
Regarding customer support, 10 to 8 users were generally more than satisfied, describing good experiences with responsive, helpful staff.
“The customer service is truly wonderful. I’m not super techy, so I need a little support here and there. I’m on the other side of the planet so my messages get there in the night but I always get a personalized response and they take the time to help me until the issue is resolved.” – TrustPilot
While not designed as a comprehensive telehealth or teletherapy tool, the beauty of 10 to 8 is its extensive compatibility with a host of other virtual care solutions.
Practitioners with an existing MailChimp database, QuickBooks account, or dedicated WordPress website, for example, will likely find this a reliable scheduling solution that syncs across platforms to prevent double-bookings and enhance their calendar management efficiency.
Likewise, teams of multiple providers can benefit from the ability to view co-workers’ calendars, client contact history, and more, while a small practice can use 10 to 8 to experiment with custom branding and professional corporate communications.
It eliminates the need for clients to call and schedule appointments with its Online Booking function, and all for what most reviewers feel is a reasonable price for the service.
If you’re in the market for an all-in-one telehealth solution, 10 to 8 lacks many of the features of its many large competitors – the software is almost exclusively a scheduling tool for enhanced calendar management. And it achieves this goal exceptionally well with its responsive customer support and an impressive range of integrations.
10 to 8 offers custom branding possibilities, the convenience of contacting clients, and a handy Online Booking feature that gives new firms and solo practitioners some key advantages when it comes to practice growth.
In our eyes, it lends itself well to more streamlined practice management and with a free trial available, it’s definitely worth a look for up-and-coming blended care practitioners.